Refund and Returns Policy

Effective Date: October 28, 2025
Company Name: RebootTech LLC
EIN: 92-2987150
Website: https://reboottech.shop
Email: hello@reboottech.shop
Phone: +1 619-655-0268
Address: 8965 Golf Dr., Spring Valley, CA 91977, USA

1. Overview

At RebootTech.shop, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. This Refund and Returns Policy explains our process for returns, replacements, and refunds for products purchased through our website.

2. Eligibility for Returns

You may request a return within 14 days of receiving your order, provided that:

• The item is unused, unopened, and in its original packaging.
• The product has no signs of wear, damage, or modification.
• You have a valid proof of purchase (order number or receipt).

Certain items are non-returnable, including:

• Software, digital products, or downloadable content
• Gift cards or promotional items
• Items purchased during clearance or final sale

3. Return Process

To start a return, please contact our support team at hello@reboottech.shop with the following details:

• Your full name and order number
• Reason for return
• Clear photos (if the item is damaged or defective)

Once your return is approved, you’ll receive instructions on how and where to send the product back. Please note:

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping service for proof of delivery.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery.
We will review the issue and offer one of the following resolutions:

• Replacement of the item (if available)
• Store credit for the same value
• Full refund to your original payment method

We may request photos or videos as proof of the defect before issuing a replacement or refund.

5. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping costs (if any) are non-refundable unless the return is due to our error.
• If your refund is delayed, please check with your bank or payment provider as processing times may vary.

6. Exchanges

We only replace items that are defective or damaged.
If you wish to exchange your item for the same product, please email us at hello@reboottech.shop with your order number and a description of the issue.

7. Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.
If your order has already been dispatched, you will need to follow the return process once it arrives.

8. Non-Returnable Conditions

We cannot accept returns if:

• The product shows signs of use or physical damage.
• The packaging is missing or not in original condition.
• The return request is made after 14 days from delivery.

9. Contact Us

If you have any questions or need assistance with a return or refund, please contact our support team:

RebootTech LLC
📍 8965 Golf Dr., Spring Valley, CA 91977, USA
🧾 EIN: 92-2987150
📧 Email: hello@reboottech.shop
📞 Phone: +1 619-655-0268